Refund policy

Returns and Exchanges Policy – Lirois

Introduction
At Lirois, we are committed to offering you quality products and a pleasant shopping experience. If, for any reason, you are not satisfied with your purchase, we offer a returns and exchanges policy in accordance with the laws in force in United Kingdom.

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1. Right of Withdrawal

In accordance with Article L221-18 of the Consumer Code, you have a period of 14 calendar days from the receipt of your order to exercise your right of withdrawal without having to provide a reason or pay any penalties.

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2. Return Conditions

To ensure that your return is accepted, please follow these conditions:

• The product must be returned in its original condition, unused and undamaged.

• The product must be sent back in its original packaging with all tags and accessories.

• The product must be accompanied by proof of purchase or the delivery note.

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3. Return Procedure

To return a product, please follow these steps:

1. Contact our customer service at service@lirois.com, providing your order number and the details of the product you wish to return.

2. You will then receive instructions on how to send back the product.

3. Return shipping costs are the responsibility of the customer, unless the product is defective or there was an error on our part.

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4. Refunds

After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund request. If your return is approved:

• The refund will be made via the same payment method used for the purchase.

• The refund will be processed within 14 days from the receipt of the returned product.

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5. Exchanges

If you wish to exchange a product for another, please follow the same procedure as for a return. Once your product is returned, we will proceed with shipping the replacement product, subject to availability.

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6. Exceptions

Certain items cannot be returned or exchanged:

• Customized or made-to-order products

• Perishable goods (e.g., food)

• Hygiene or personal care items once opened

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7. Legal Warranty

Regardless of our return policy, you benefit from legal guarantees, including the legal guarantee of conformity (Articles L217-4 and following of the Consumer Code) and the guarantee against hidden defects (Articles 1641 and following of the Civil Code). These guarantees allow you to request the repair or replacement of non-compliant or defective products.

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8. Contact

For any questions regarding our returns and exchanges policy, please contact us at the following address:
📩 service@lirois.com