Shipping policy

Shipping Policy – Lirois

At Lirois, we are committed to providing you with a smooth and enjoyable online shopping experience. This shipping policy outlines how your orders will be processed, shipped, and delivered to ensure your products arrive safely and on time.

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1. Delivery Areas

1.1. Australia: We deliver throughout United Kingdom.
1.2. Overseas Territories and International: Currently, we do not offer delivery to overseas territories (DOM-TOM) or internationally. If you are interested in delivery to these areas, please contact our customer service team to discuss available options.

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2. Processing and Shipping Times

2.1. Order Processing: Orders are typically processed within 1 to 2 business days after payment confirmation. This delay may vary during peak periods or special promotions.
2.2. Delivery Times: Delivery times vary depending on your address and the delivery method selected:

• Standard Delivery: 5 to 8 business days.

• Express Delivery: 3 to 5 business days.

Note: These delivery times are provided for informational purposes only and may vary depending on shipping conditions or exceptional circumstances.

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3. Delivery Costs

3.1. Standard Delivery: Standard delivery fees apply to all orders. The exact amount will be displayed at checkout, depending on the weight and destination of the items.
3.2. Free Shipping: We offer free shipping for orders over a certain amount. Please check our website for current promotions and the required amounts to qualify for free shipping.
3.3. Express Delivery: Additional charges apply for express delivery. The amount will be clearly displayed before you confirm your order.

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4. Order Tracking

4.1. Tracking Number: Once your order is shipped, you will receive an email containing a tracking number. You can use this number to track the delivery of your package via the carrier's website.
4.2. Delivery Status: You can also track the status of your order by logging into your Lirois account and accessing the "My Orders" section.

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5. Delivery Issues

5.1. Delivery Delays: If your order does not arrive within the expected timeframe, please contact our customer service at service@lirois.com. We will work with the carrier to resolve any issues.
5.2. Damaged or Lost Package: If you receive a damaged package or if your package is lost during transit, please contact us immediately. We promise to resolve the issue, either by sending a new product or issuing a refund.

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6. Change of Delivery Address

6.1. Address Change: If you need to change the delivery address after placing an order, please contact us as soon as possible. We will do our best to update your order before shipment.

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7. Contact

For any questions related to our delivery policy, please feel free to contact our customer service at:
📩 service@lirois.com